Shipping policy
1. International Shipping Notice
Orders may be shipped from international fulfillment partners. As a result, delivery times may vary depending on destination, customs processing, and carrier operations.
2. Order Processing
Orders are processed after payment has been successfully received.
Processing times may vary based on order volume, product availability, and operational conditions.
We do not guarantee same-day or expedited processing.
3. Shipping & Delivery
Shipping times vary due to factors beyond our control, including but not limited to:
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Carrier handling
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Customs clearance procedures
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Weather conditions
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Peak shipping seasons
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Regulatory inspections
Any delivery timeframes shown are estimates only and are not guaranteed.
4. Shipping Fees
Shipping fees are calculated at checkout and are non-refundable, except where required by law or in cases of shipping errors caused by us.
5. Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Additional fees may apply for reshipment.
6. Tracking Information
Tracking details may be provided once the order has been shipped.
Tracking updates may be delayed, limited, or unavailable depending on the carrier and destination.
7. Lost, Missing, or Stolen Packages
If tracking shows an order as delivered but you have not received it, please:
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Check with household members, neighbors, or building management
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Contact the shipping carrier directly
If the carrier confirms the package as lost, please contact us at fujipetshop001@gmail.com for further assistance.
8. Damaged Items
If your item arrives damaged, please contact us immediately upon receipt or within 5 days, in accordance with our Refund & Return Policy.
Please provide clear photos or videos of the item and packaging.
9. Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in product prices or shipping fees.
10. Contact Us
For any shipping-related questions, please contact us at: