Refund policy

1. All Sales Are Final

All purchases are final and non-refundable once payment has been completed, except as outlined below.

We do not accept returns or refunds for reasons such as change of mind, incorrect selection, or personal preference.

2. Exceptions — When a Refund or Replacement Is Accepted

We will offer a refund or replacement only if:

  • You received an incorrect item

  • You received the wrong color or variation

  • The item arrived damaged or defective

These exceptions apply only when the issue is caused by us.

3. Request Timeframe

You must contact us immediately upon receiving your order or within 5 days of delivery.

Requests submitted after 5 days from the delivery date will not be eligible for review.

4. How to Request a Refund or Replacement

To initiate a request, please contact us at:

📧 fujipetshop001@gmail.com

Please include:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief explanation of the problem

Requests without sufficient proof may be denied.

5. Inspection & Resolution Process

Once your request is received, we will review the provided information and notify you whether your request is approved or rejected.

  • Approved requests may result in a replacement item or a refund, at our discretion.

  • Refunds, if approved, will be issued to the original payment method.

  • Original shipping and handling fees are non-refundable, unless otherwise required by law.

6. Refund Processing Time

If a refund is approved, it will be processed within 10 business days.

Please note that additional time may be required for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at fujipetshop001@gmail.com.

7. Final Sale Items

All discounted, promotional, or clearance items are considered final sale and are not eligible for refunds or returns unless received damaged or incorrect.

8. Policy Enforcement

We reserve the right to deny any request that does not meet the conditions stated in this policy.